Refunds will be considered for:

• Orders not delivered
• Wrong, missing, or damaged items
• Payment errors (e.g., double charge)
• Restaurant cancellation due to unavailability

Refund Method:

• Default: credited to UCS Wallet within 24–48 hours; wallet balance can be used for future orders within 12 months.
• Customers may request refund to the original payment method; processing may take 5–10 business days depending on the provider.

Non-Refundable Cases:

• Taste preference or change of mind
• Minor delivery delays
• Incorrect delivery details provided by the customer

Refund Process:

• Contact UCS Takeaway support via the app.
• Provide order number, issue description, and photo if applicable.
• Refunds will be processed after review.